Nettoyage Krystal Clean
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Customer Service Representative
Laval, Quebec
This application should take no more than 5 minutes to complete - we may have opportunities to hire same day or next day for the right fit!
By Submitting this application I understand that Nettoyage Krystal Clean requires its employees to adhere to the highest standards of business and personal ethics and responsibility.
I further understand and agree that this application is not a contract of employment.
I understand and agree that Nettoyage Krystal Clean adhere to a policy of employment at will which means that either I, or the employer, may terminate my employment at any time, or for any reason, consistent with application of state and federal law.
I further understand that this “at will” employment relationship may not be changed by any written document or by conduct unless such change is in a written employment contract naming me and signed by the President of Nettoyage Krystal Clean.
I understand that to be employed, I must be lawfully authorized to work in the country I am applying within and must show the employer documents to prove this.
I understand that Nettoyage Krystal Clean may investigate my work and personal history and verify the information provided in this application, on related documents or information obtained through other sources and I hereby authorize such investigation.
I authorize all individuals, schools, firms and business named in this application or in other documents or interviews, except my current employer if I have so designated in this application, to provide complete and accurate information regarding my relationship with them to Nettoyage Krystal Clean.
I further release those individuals, schools, firms and business and Nettoyage Krystal Clean from any and all liability for damage for providing or requesting such information.
I certify that all of the information provided in the entire application process including any information provided in addition to this application including, but not limited to, information provided in resumes or interviews is true and correct.
I understand that if there is any falsification or omission, this may lead to Nettoyage Krystal Clean’s refusal to hire me or a determination, at any time, that my employment should be terminated.
Nettoyage Krystal Clean is an Equal Employment Opportunity Employer and considers all applicants without regard to race, color, religion, gender, national origin, age, marital status, veteran’s status, the presence of a mental, physical or sensory disability, sexual orientation, or any other legally protected status.
Employment shall be based solely on the needs of Nettoyage Krystal Clean and the qualifications of the individuals making application including their ability to fulfill the specific job requirements.
ABOUT THE JOB
Description du poste en français plus bas
Customer Service & Sales Coordinator
Join a Top-Rated Local Company That Treats You Like Family
We’re Nettoyage Krystal Clean, a proud woman-owned business delivering residential cleaning services in Laval since 2012. Recognized by Three Best Rated (2023–2025) and Choix du Consommateur (2024–2025), we’re more than just a cleaning company—we’re a tight-knit team passionate about quality, service, and growth.
We’re looking for a Customer Service & Sales Coordinator who’s motivated, organized, and ready to help our customers feel cared for from their first call to their clean home. If you love connecting with people and want to grow in a supportive, team-oriented environment, we want to meet you!
What You’ll Do
Handle incoming leads & calls with warmth and confidence
Help customers schedule services and answer questions
Keep our cleaning techs booked and supported
Coordinate schedules and routes for efficiency
Follow up with clients to ensure satisfaction
Track performance metrics and share insights with management
Contribute ideas to improve our customer journey
Help manage inquiries on Google, Facebook, Instagram & email
Why You’ll Love Working Here
Weekly Pay – Regular pay every week, no delays
Sales Incentives – Average $1000–$1500/month in bonuses
5-Star Bonus Program – Earn for every client review!
Fun Monthly Activities – BBQs, spa days, birthdays & more
Monday–Friday Schedule – No evenings, no weekends!
Room to Grow – Learn new skills and grow into leadership roles
We’re Looking for Someone Who Is…
Friendly, professional, and solution-oriented
Organized and able to multitask in a fast-paced office
A strong communicator (bilingual preferred: English & French)
Comfortable with basic computer tools (Google Docs, Sheets, etc.)
Proactive and not afraid to take initiative
Experienced in customer service or sales (an asset, not a must—training provided!)
Work Location & Schedule
On-site in our Laval office
Monday to Friday – 8:00 AM to 5:00 PM
If you're excited to help people, make an impact, and be part of a company that values your voice, we’d love to hear from you. Apply now and start your journey with Nettoyage Krystal Clean!
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Coordonnateur(trice) du Service à la Clientèle et des Ventes
Joignez-vous à une entreprise locale de premier plan qui vous traite comme de la famille
Nous sommes Nettoyage Krystal Clean, une entreprise fièrement détenue par une femme et offrant des services de ménage résidentiel à Laval depuis 2012.
Récompensée par Three Best Rated (2023–2025) et Choix du Consommateur (2024–2025), nous sommes bien plus qu’une simple entreprise de nettoyage – nous formons une équipe soudée, passionnée par la qualité, le service et la croissance.
Nous recherchons un(e) Coordonnateur(trice) du Service à la Clientèle et des Ventes motivé(e), organisé(e) et prêt(e) à offrir une expérience exceptionnelle à nos clients, de leur premier appel jusqu’à leur maison impeccable. Si vous aimez créer des liens avec les gens et souhaitez évoluer dans un environnement d’équipe stimulant et bienveillant, nous voulons vous rencontrer !
Vos responsabilités
Accueillir les appels et demandes entrantes avec chaleur et professionnalisme
Aider les clients à planifier les services et répondre à leurs questions
Assurer que nos équipes de nettoyage soient bien planifiées et soutenues
Coordonner les horaires et les itinéraires pour maximiser l’efficacité
Faire des suivis auprès des clients pour garantir leur satisfaction
Suivre les indicateurs de performance et partager vos observations avec la direction
Proposer des idées pour améliorer l’expérience client
Gérer les demandes reçues via Google, Facebook, Instagram et courriel
Pourquoi vous allez adorer travailler avec nous
Salaire hebdomadaire – Payé chaque semaine, sans retard
Primes de vente – Moyenne de 1000 $ à 1500 $/mois en bonis
Programme de primes 5 étoiles – Bonus pour chaque avis client obtenu
Activités mensuelles – BBQ, journées au spa, anniversaires et plus encore
Horaire du lundi au vendredi – Pas de soirées, pas de fins de semaine
Opportunités d’avancement – Apprenez de nouvelles compétences et évoluez vers des postes de gestion
Profil recherché
Souriante, professionnel(le) et orienté(e) solutions
Organisé(e) et capable de gérer plusieurs tâches dans un environnement dynamique
Excellentes compétences en communication (bilingue préféré : français et anglais)
À l’aise avec les outils informatiques de base (Google Docs, Sheets, etc.)
Proactif(ve) et prêt(e) à prendre des initiatives
Expérience en service à la clientèle ou en vente (un atout, mais pas obligatoire – formation offerte)
Lieu et horaire
Poste en présentiel à notre bureau de Laval
Du lundi au vendredi – 8 h à 17 h
Si vous êtes motivé(e) à aider les gens, à avoir un impact concret et à rejoindre une entreprise qui valorise votre contribution, nous voulons vous connaître ! Postulez dès aujourd’hui et commencez votre aventure avec Nettoyage Krystal Clean !
OUR MISSION
We are a professional residential, commercial and speciality cleaning company located in Laval ready to make your life easier!
OUR CORE VALUES
Go getter; you are an active, enthisiatic person with great energy! You love to learn on the job, are flexible and enjoy a challenge. When asked to learn something new, you jump in at the opportunity.
Kind; you are kind in words and actions. You smile warmly, listen intently and show kindness in your teamwork and actions without being asked. You do it with the inention of being helpful and making someones's day including yours a little brighter. Kind is doing intentional, voluntary acts of kindness. Not only when it’s easy to be kind, but when it’s hard to be. Paying it forward just makes sense to you.
Positive - you see the cup as half full and optimistic at how you can make the day brighter. When it rains, you are not depressed by thankful that the rain will feed the grass, the trees and flowers helping it all to bloom and look beautiful.
Honesty; you are a down to earth person who is truthful and sincere. Your word is your bond.
OUR CULTURE
If you want to work in an environment that is physical, not tied to a desk and be rewarded and recognized for your contribution to the company's success, this is the place for you.
FREQUENTLY ASKED QUESTIONS
Can I go and apply in person?
No need to. You can just submit the form online!
Are you currently hiring?
We're always on the lookout for great people though our openings tend to get filled quickly. It might be beneficial to act swiftly to make sure you don't miss out on a potential opportunity!
What if I already applied and haven’t heard back?
Don’t worry, your application is being processed. Give our staff some time to look over your information. You will be contacted if they decide to take your application to the next step in the process.
Benefits
Do You Offer Any Benefits or Incentives?
We are always striving to offer the very best job opportunities in the local area and always looking to add more benefits! We currently offer:
Casual dress
Company events
Discounted or free food
On-site parking
Paid time off
Bonus program for 5 star reviews
Sales bonus program
Monthly company activities (like Barbeques, Ice Cream Day, Spa Day, etc)
We celebrate birthdays in the office (with cake!)
JOIN OUR Nettoyage Krystal Clean FAMILY
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