Nettoyage Krystal Clean

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Customer Service Representative

Laval, Quebec

This application should take no more than 5 minutes to complete - we may have opportunities to hire same day or next day for the right fit!

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By Submitting this application I understand that Nettoyage Krystal Clean requires its employees to adhere to the highest standards of business and personal ethics and responsibility.

I further understand and agree that this application is not a contract of employment.


I understand and agree that Nettoyage Krystal Clean adhere to a policy of employment at will which means that either I, or the employer, may terminate my employment at any time, or for any reason, consistent with application of state and federal law.

I further understand that this “at will” employment relationship may not be changed by any written document or by conduct unless such change is in a written employment contract naming me and signed by the President of Nettoyage Krystal Clean.

I understand that to be employed, I must be lawfully authorized to work in the country I am applying within and must show the employer documents to prove this.

I understand that Nettoyage Krystal Clean may investigate my work and personal history and verify the information provided in this application, on related documents or information obtained through other sources and I hereby authorize such investigation.

I authorize all individuals, schools, firms and business named in this application or in other documents or interviews, except my current employer if I have so designated in this application, to provide complete and accurate information regarding my relationship with them to Nettoyage Krystal Clean.

I further release those individuals, schools, firms and business and Nettoyage Krystal Clean from any and all liability for damage for providing or requesting such information.

I certify that all of the information provided in the entire application process including any information provided in addition to this application including, but not limited to, information provided in resumes or interviews is true and correct.

I understand that if there is any falsification or omission, this may lead to Nettoyage Krystal Clean’s refusal to hire me or a determination, at any time, that my employment should be terminated.

Nettoyage Krystal Clean is an Equal Employment Opportunity Employer and considers all applicants without regard to race, color, religion, gender, national origin, age, marital status, veteran’s status, the presence of a mental, physical or sensory disability, sexual orientation, or any other legally protected status.

Employment shall be based solely on the needs of Nettoyage Krystal Clean and the qualifications of the individuals making application including their ability to fulfill the specific job requirements.

ABOUT THE JOB

We are a proud, woman-owned small business offering residential cleaning services in Laval since 2012. As an award-winning company, recognized by Three Best Rated (2023 & 2024) and Choix du Consommateur (2024), we are dedicated to providing exceptional service to our growing clientele. We are looking for a motivated Customer Service Representative to help us deliver outstanding customer experiences, drive sales, and support our cleaning technicians.

Job Description:

As a Customer Service Representative, you will play a key role in driving sales and ensuring customer satisfaction. You'll follow up on leads, manage customer inquiries, and coordinate cleaning services to keep technicians’ schedules full. Additionally, you'll document and track performance metrics, provide support to the cleaning team, and collaborate with management to resolve customer issues and suggest process improvements. This role requires a proactive, customer-focused approach to ensure seamless operations and outstanding client experiences.

Why You'll Love Working with Us:

  • Weekly Pay: We got you covered. Get paid regularly, every week.

  • Sales Incentives: Earn extra with our sales bonus program! You'll receive $10 for every new sale that is both booked and cleaned, plus a $500 monthly bonus when the team meets its monthly sales objective

  • Performance Bonuses: Earn extra through our 5-star review bonus program.

  • Fun Monthly Activities: Join in on company events like BBQs, Ice Cream Days, Spa Days, and more.

  • Birthday Celebrations: We celebrate your special day in the office—complete with cake!

  • Schedule: Monday to Friday, 8:00 AM to 5:00 PM, on-site at our office in Laval.

  • Salary: $17 an hour

Key Responsibilities:

  • Follow up on leads and prospects to ensure conversion and maintain/improve rates.

  • Document, track, and measure leads and conversions; submit weekly reports.

  • Ensure cleaning technicians' schedules are fully booked and offer support as needed.

  • Manage customer inquiries across various platforms (Google, Facebook, Instagram, email) and arrange cleaning services and follow-ups.

  • Monitor performance, document issues (complaints, absenteeism), and recommend disciplinary actions or terminations when necessary.

  • Collaborate with management on trends, process improvements, and escalate severe customer issues to the President when required.

What We’re Looking For:

  • Strong organizational and multitasking abilities.

  • Excellent communication skills and a customer-first mindset.

  • A proactive approach to solving problems and handling customer concerns.

  • Experience in sales, customer success, or a similar role is an asset. Training is provided.

  • Ability to work in a fast-paced, team-oriented environment.

  • Bilingual proficiency in English and French is highly preferred.

If you're passionate about delivering exceptional customer service, enjoy driving sales success, and want to be part of a fun, supportive team, we’d love to hear from you—apply today and help us continue to grow!

OUR MISSION

We are a professional residential, commercial and speciality cleaning company located in Laval ready to make your life easier!

OUR CORE VALUES

Go getter; you are an active, enthisiatic person with great energy! You love to learn on the job, are flexible and enjoy a challenge. When asked to learn something new, you jump in at the opportunity.

Kind; you are kind in words and actions. You smile warmly, listen intently and show kindness in your teamwork and actions without being asked. You do it with the inention of being helpful and making someones's day including yours a little brighter. Kind is doing intentional, voluntary acts of kindness. Not only when it’s easy to be kind, but when it’s hard to be. Paying it forward just makes sense to you.

Positive - you see the cup as half full and optimistic at how you can make the day brighter. When it rains, you are not depressed by thankful that the rain will feed the grass, the trees and flowers helping it all to bloom and look beautiful.

Honesty; you are a down to earth person who is truthful and sincere. Your word is your bond.

OUR CULTURE

If you want to work in an environment that is physical, not tied to a desk and be rewarded and recognized for your contribution to the company's success, this is the place for you.

FREQUENTLY ASKED QUESTIONS

Can I go and apply in person?

No need to. You can just submit the form online!


Are you currently hiring?

We're always on the lookout for great people though our openings tend to get filled quickly. It might be beneficial to act swiftly to make sure you don't miss out on a potential opportunity!

What if I already applied and haven’t heard back?
Don’t worry, your application is being processed. Give our staff some time to look over your information. You will be contacted if they decide to take your application to the next step in the process.

Benefits

Do You Offer Any Benefits or Incentives?

We are always striving to offer the very best job opportunities in the local area and always looking to add more benefits! We currently offer:

Casual dress

Company events

Discounted or free food

On-site parking

Paid time off

Bonus program for 5 star reviews

Sales bonus program

Monthly company activities (like Barbeques, Ice Cream Day, Spa Day, etc)

We celebrate birthdays in the office (with cake!)

JOIN OUR Nettoyage Krystal Clean FAMILY

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